The way communities connect with their residents is evolving—and in Indian Wells, California, that evolution is already well underway.
Unicard is proud to announce the successful launch of IdentityONE at the City of Indian Wells, delivering a seamless and scalable resident benefit card solution that is already transforming day-to-day operations.
Since going live, over 4,000 digital IDs and over 2,500 physical IDs have been issued to residents, marking a major step forward in simplifying administration while improving the overall resident experience.
Simplicity for Residents, Efficiency for Admin
At the heart of this deployment is a simple idea: make things easier—for everyone.
Residents can now choose how they want to carry their benefit card:
- A digital ID for instant access on their mobile device
- A physical card for those who prefer a traditional format
- Or both, offering maximum flexibility
This hybrid approach ensures inclusivity, catering to all demographics while embracing modern digital expectations.
For council admin staff, the impact has been immediate. IdentityONE’s cloud-based platform removes manual bottlenecks, streamlines workflows, and enables faster issuance—reducing administrative overhead and freeing up time for higher-value tasks.
Beyond Resident Cards: A Platform Built to Expand
What makes this deployment particularly exciting is its scalability.
Issuing additional card types—such as Golf Memberships or Social Access Cards—is now effortless. New templates can be created and deployed in minutes, not weeks, giving the city council the flexibility to adapt and grow its services without added complexity.
And this is just the beginning.
We’re already working alongside the team at Indian Wells to explore future enhancements, including:
- Integrated registration workflows
- Streamlined payment capabilities
- Expanded service offerings across council programs
Proving Versatility Across Industries
While IdentityONE has a strong track record across sectors like aviation, education, and energy, this project highlights something even more important—its adaptability.
The successful rollout at City of Indian Wells demonstrates that IdentityONE is not just powerful, but versatile, capable of scaling and tailoring to meet the unique needs of local government and community services.
A Milestone Worth Celebrating
This launch is more than just a number—it’s a reflection of what’s possible when innovative technology meets forward-thinking organisations.
With thousands of residents already benefiting from a faster, more flexible system, City of Indian Wells is setting a new benchmark for how local governments can modernise identity management. Check out their video here which shows them leading the way and reducing their environmental impact.
Unicard is excited to continue this journey—expanding capabilities, enhancing user experiences, and helping communities unlock smarter ways of working.